VoiceNEXT SMS/MMS Policies and Guidelines

This document is not legal advice. Additional policies and laws may apply beyond those listed here. For legal guidance, consult your legal advisor based on the nature of your messaging campaigns.

VoiceNEXT is committed to delivering high-quality services while minimizing spam, phishing, and fraudulent messages. We are a campaignregistry.com participating Company. As Such the following policies govern our SMS/MMS solutions, whether sent via the VoiceNEXT App (TextNEXT), third-party providers, or the API’s. VoiceNEXT SMS comes in 3 varieties; Communicator Text, TextNEXT or API Text as well as 10DLC, short code and Toll Free.

Business SMS Service For Communicator or TextNEXT

Business SMS must align with VoiceNEXT’s Terms of Service and Acceptable Use Policy. Most businesses will fall within Communicator TEXT or TextNEXT

Guidelines:

• Limit sending to 5000 messages per number per month for communicator Text and TextNEXT for over 5000 messages per month. Businesses can use TextNEXT for lower volumes too.
• Complete TCR registration prior to sending messages.
• Obtain written consent for marketing, promotional, or informational messages before sending.
• Never use purchased or third-party generated lead lists.
• Include clear opt-out instructions in all informational or promotional messages.
• Refrain from using link shorteners or non-branded domains in embedded links.

If your messaging volume exceeds these limits, VoiceNEXT offers Automated Messaging API access for business with large volumes of Texts.

Automated Messaging (TextNEXT) and API Access

Automated SMS can be sent using TextNEXT, third-party integrations, or VoiceNEXT SMS APIs. All automated messages must:

• Originate from numbers registered under a TCR “Automated” campaign
• Have express, logged consent from recipients per CTIA guidelines.
• Include opt-out language (e.g., “Reply STOP to end”) and honor all opt-out requests.
• Require prior written consent for promotional messages.

Opt-in/User Consent

Before sending SMS messages, obtain explicit consent from recipients. Implied consent is insufficient unless replying to an initial message. Purchased lists or pre-opted in contacts are prohibited. Consent must be specific to the campaign or message type.

Recommended methods to obtain consent include:

• A clearly outlined web form.
• An opt-in SMS from the recipient’s number.

Double opt-in processes are strongly encouraged. Logging of all opt-ins and opt-outs should be kept as The Mobile carriers may request proof of user consent.

Opt-out Requirements

Include clear opt-out instructions in all messages, and honor commands like “STOP” or “UNSUBSCRIBE” as per CTIA guidelines. When not using TextNEXT, YOU are responsible for managing and tracking opt-outs

Prohibited Campaigns and Content

Certain campaign types and content are prohibited to maintain compliance:

• Campaigns: Loan/mortgage ads, credit repair, debt collection, work from-home schemes, political messages, and others listed.
• Content: Illegal activities, pornographic material, hate speech, misleading links, and attempts to bypass policies. Alcohol, tobacco, cannabis, or firearms
  advertisements.

VoiceNEXT does not control The Campaign Registry and cannot grant exceptions to these restrictions. Violations may lead to message blocking, account suspension, or termination.

The following types of message content are strictly prohibited and may lead to service suspension or blockage by the Mobile Carriers or VoiceNEXT:

• Messages that involve illegal activities or violate our Terms of Service, including the Acceptable Use Policy.
• Messages with content or references to violence, hate speech, or any form of threatening, abusive, harassing, defamatory, libelous, deceptive, or fraudulent behavior.
• Messages containing third-party affiliate or lead-generation links
• Messages referencing substances classified as controlled under federal law, including marijuana (cannabis), regardless of legality.
• Messages using obfuscated links intended to mislead recipients or links that contradict the expectations set by the message content
• Messages structured to bypass these policies or carrier restrictions (e.g., through deliberate misspellings, unusual capitalization, or snowshoeing techniques).
• Messages promoting or containing pornographic or adult entertainment material, regardless of legality.

VoiceNEXT reserves the right to expand this list at any time or deem additional message content prohibited at its discretion.

Carrier Fees and Account Restrictions

Violations of VoiceNEXT or carrier policies may result in reduced message deliverability, additional campaign registration or Re-Registration requirements and vetting fees, service suspension, or termination. Fines and other penalties may also be imposed by carriers and passed through VoiceNEXT.

It is your responsibility to stay informed of all applicable restrictions, updates to policies, and changes to regulations and laws regarding SMS messaging. Adherence to policies governing recipient numbers is required at all times

Carrier Fees and Account Restrictions

Violating carrier or VoiceNEXT policies may result in reduced message deliverability, additional fees, or account suspension. Ensure compliance with all relevant policies, laws, and recipient regulations.