Cloud Based Business Phone System
From in the office to at home, or with a hybrid workforce, create a unified business phone system no matter where your employees are located. Our hosted business phone system is powered by the cloud, and backed by local and geographic redundancy, keeping your business connected anywhere you have internet access.
White Glove On-Boarding & Unmatched Features
With our “White Glove” on-boarding experience and unmatched feature list, we tailor your phone system to your business—not the other way around. We use the latest phone technology from most major communications equipment companies, paired with our state-of-the-art platform to provide our customers with industry leading call quality, features, and functionality.
Voicemail to Email & Voicemail Transcription
Voicemail-to-email sends a copy of your voicemail messages to your email inbox, so you can listen to them on the go. Enable the Voicemail Transcription feature to have your voicemail neatly transcribed to text.
Audio Conference Calling
Connect with up to 1,000 participants in our audio-conferencing solution, with optional direct dial-in numbers and personal PINs, for fast access and industry leading security.
Desk Phone or Mobile App
Connect to our hosted phone system with a traditional desk phone or our Communicator mobile app. No matter where your employees are working, we have a solution to keep them connected.
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One Phone Number, Many Extensions
Our cloud-based technology allows your company to have one phone number with as many extensions as you require. Say goodbye to needing dozens of phone numbers for various departments and employees. VoiceNEXT allows for one telephone number to be routed to multiple extensions or departments with a multi-level IVR.
Advanced Calling and Mobility
Local, Toll-free, & Vanity Numbers
Establish your business by selecting a new phone number from over 200 area codes. Gain instant credibility with a toll free or vanity number.
Extension Dialing
Extensions create a flexible and scalable foundation for your phone system, connecting your team whether they are at the office, home, or abroad.
One-Click Dialing
Install our Communicator app and one-click dial from any internet connected device.
Flexible Call Forwarding
Forward calls to external numbers whenever necessary. Whether you require a scheduled forward or instant forwarding, our intelligent call forwarding always puts you in the right place at the right time.
Looking for More Administration Features?
Manage your phone system from anywhere with VoiceNEXT’s advanced admin portal. Instantly make moves, adds, and changes to your extension list or gain quick insights using our call logs & statistics tools.
Multi-Level IVR
Intelligently route calls with our multi-level automated attendant. Automatically connect callers with employees, departments, external numbers, or your dial-by-name directory.
Greetings
Record your own greetings or use our voice-over tool to create professional audio files to welcome and direct your callers—set greetings, music on hold, IVR, telephone numbers, & more.
Music on Hold
Nobody likes to be put on hold; make it more enjoyable for your customers with music on hold. Choose from several preset options or customize your music on hold with an advertisement or your own audio file.
Dial-by-Name Directory
Allow your callers to find your employees by name, increasing efficiency and giving your organization a bigger company feel.
Call Monitoring
View and manage calls in real-time. Listen-in on employee calls to improve performance and ensure quality.
Call Logs
View and manage all your call records. Sort and Filter by number, extension, time & date, and more. Easily download and export your call logs via .CSV file for future use.
Call Recording
Automatically record all calls, in and out, for your entire organization, or specify individual extensions to record. Automatically upload your recordings to Google Drive or your own FTP server or download them right from your VoiceNEXT portal.
Caller ID Management
Manage your outbound caller IDs. Display different telephone numbers on specific extensions or show one number throughout your organization.
Audit Trail
Track changes made by administrators within the phone system. This simplifies management of larger phone systems and gives you the tools to reverse unwanted changes.
CRM Integration
Easily integrate with most major CRMs, including Salesforce, SugarCRM, Zendesk, and Zoho CRM.
Hot Desking
Allow users to log in and out of one centralized device. Perfect for the hybrid work environment, staff can log in to a phone to use their extension. When they are finished, they simply log out and the phone becomes available for the next employee.
Multi-site Management
Our intuitive Monitor portal lets administrators easily monitor who is on a call and see the status of all phones across all locations.
Business Phone System with CRM Integration Capabilities
Connected Phone System for All Devices
Mobile App
Desktop App
Desk Phones